Latest articles tagged Management

Financial innovation is often blamed for having landed the global economy in a mess, but it has also been said that innovation will get us out of the present downturn. Still, companies can be forgiven for feeling that spending time and money thinking about the "next big thing" is a frivolous exercise. After all, every dollar counts these days, a... - More

Early in my career, while working as a young manager for a luxury hotel chain, there was one subject that I recall inspiring universal dread for staff and managers alike. Standards. - More

For a business, losing a customer can feel a little like getting dumped. Questions linger: What did I do wrong? What does that other business have that I don't? How can I ever compete in such a cutthroat market? Well, maybe you do have too many competitors. Maybe there is something you need to improve. Or maybe the customer simply has personal p... - More

Leadership is at the core of all important human endeavors whether commercial or social, political or humanitarian, scientific or artistic. And it is a role that should not be stepped into lightly. People will count on you. - More

This is the story of a runaway cat that helped me make a point in a customer service seminar I was presenting to a client company. We were talking about how easy it is to make false assumptions and how they can lead you astray when you're supporting customers. - More

Learn why 81 percent of executives view approaches such as knowledge management and collaboration as the main drivers for increased productivity, enhanced performance and rapid innovation. - More

Follow these 10 steps to help ensure that your CRM implementation is a success, from the planning stages to post-deployment improvements. - More

Executives at a large technology giant like Dell are looking at the same economic data that everyone else sees, which means they have no doubt been watching the first hopeful, although tentative, signs of a turnaround -- from Wall Street's best six-month run since 1933 to surveys showing the first increases in consumer confidence in nearly two y... - More

The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right Customer Relationship Management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities-despite the most challenging market conditions. CRM helps ensure you deliver exceptional service t... - More

Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. - More