Latest articles tagged Customer Experience

Recently released unemployment figures indicate a continued rise in that cheery metric to 8.5-percent, a 25-year high. Even in light of some modest signs of life, the credit and housing markets continue to limp along as well. And despite the OK from President Obama to pursue business travel and corporate meetings, the damage may have already bee... - More

Early in my career, while working as a young manager for a luxury hotel chain, there was one subject that I recall inspiring universal dread for staff and managers alike. Standards. - More

Why we’re neglecting a vital element of effective brand stewardship to drive customer loyalty - More

Frontier Airlines, a wholly-owned subsidiary of Republic Airways Holdings, Inc. (NASDAQ: RJET), is pleased to announce it’s taking the inflight customer experience to another level with the addition of Gogo® inflight internet service on its Embraer fleet. Frontier plans to have the service installed on its fleet of 32 E170 and E190 air... - More

Eighty years ago on May 15, 1930, United’s first stewardesses led by registered nurse Ellen Church took their initial flight on a Boeing 80A from Oakland/San Francisco to Chicago, making a 20-hour journey with 13 stops, 14 passengers and cruising at 125 mph. - More

For the fifth consecutive quarter, American Airlines Customer Experience Rewards (a part of American's Annual Incentive Plan) has paid out to employees. American Airlines will award $11.3 million to approximately 74,000 frontline employees for achieving customer satisfaction goals in the first quarter 2010. - More

British Airways’ Customers Gain Exclusive Access To Premium Private Jet Travel - More

American Airlines today announced that airport employees using the airline's mobile YADA device – which stands for Your Assistance Delivered Anywhere – are even better equipped to serve customers anywhere in the airport with the additional ability to print boarding passes. - More

The order is valued at approximately $500 million at list prices. - More

The saying goes 'a bad workman always blames his tools'. But is it always the workmen that are at fault? - More