Airline News Resource - Steven Ferry News

In the best of all possible worlds, people would be rational and compassionate. As this is Planet Earth, a few people walk amongst us who live slightly south of this ideal. Anyone working in private service or the luxury hotel market can probably tell a tale or two about the wealthy they have served, either about how incredibly kind they were, o... - More

With the global economy still front and center and, frankly, a completely distracting and unwelcome subject that has gone on far too long, the questions remaining could be phrased as 'How much longer?' and 'How much worse, or is this as bad as it will be?' - More

Just from my recent experience with batteries, I have to say, 'Thank goodness life is not made in China.' The cell phones my carrier mandates are made in China. After two months, the first battery could hold no charge. The earlier phones were made elsewhere and lasted seven years. - More

Butlers were first introduced to hotels with great success to the bottom line and guest satisfaction in the 1980s. The last few years have seen a steep increase in hotels offering butler service. - More

Back in 2006, the concept of the Guest from Hell was introduced to the industry in two articles entitled Besting and then Muzzling the Guest from Hell published by several industry organs. - More

It is somewhat ambitious for an article on hospitality to move beyond the immediate zone of hospitality, but trends outside the industry do impact it, and where conventional wisdom is a bit too solidly in the box, it may not be so good for business. - More

We all know what are right attitude and good service, but how does one bring them about in others? The answer to that question should be worth your attention, if not $64,000. - More

Ratings Keep Hotels Honest & Validates Serious Players - More

If response to an article is anything to go by, the recent one about Besting the Guest from Hell hit the spot for a number of readers. - More

How does one turn individuals from no matter what culture, country, familial and social background, who follow certain moral codes or not, into the epitome of a British butler and the quintessential service provider? - More