2010-03-10
Property Improvement Plans or PIPS, are a reality to today’s hotel owners and management groups. If a property is part of a franchised system, dealing with PIPS can be an expensive proposition both at the time of sale as well as in continuing operations. The purpose of PIPs is to keep properties in compliance with all existing and new bra... - More
2010-03-10
When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn.
- More
2010-03-09
The 108-year-old NYC landmark hotel has an interesting and unique history. Here’s its classic story. - More
2010-03-08
If anything strikes fear in the hearts of hoteliers these days, it’s social media. Seemingly overnight, we’re expected to tune in to dozens of websites each day to make sure no one has badmouthed us or posted an embarrassing video. If they have, we’re obliged to respond in a courteous, guest-is-always-right manner, knowing that ev... - More
2010-03-04
Spa Benchmarking is one of the 'hottest' topics in the spa and hospitality industries. It is a relatively new discipline; therefore, it is filled with challenges and opportunities. While spa benchmarking studies are very much needed, not all studies are useful... some can actually be quite damaging and harmful. - More
2010-03-02
Isn't That Like A Hotel Offering 3 Nights For The Price of 2? - More
2010-03-01
10 essential web features lodging providers must have to surge ahead in this new decade - More
2010-03-01
As I continue to speak before hospitality associations and management groups, I have come to believe that the focus of leadership in this industry must evolve with speed and clarity. - More
2010-02-23
For many independent hotels, electronically generated sales are the only viable tools to compete with franchised hotels. Yet, there are still many independent hoteliers who think that volume electronic sales are out of reach, too costly or too complicated to implement. - More
2010-02-15
The Plaza and the Pierre; La Quinta’s Backward Step - More
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