The first sign of the times, you ask? Perhaps it was back in 2006 when Ritz-Carlton looked in the mirror and realized that 'Ladies and Gentlemen serving Ladies and Gentlemen' didn’t exactly apply to a 32-year-old CEO in jeans and a t-shirt. In a nod to the changing demographics of those who consumed 'luxury,' Ritz loosened up a bit, recognizing ... - More
Do your employees really know what’s going on with your company? And don’t be worried that they can’t handle the truth. Bestselling author Quint Studer offers some convincing reasons to create a culture of transparency - starting now. - More
James Kavanaugh once suggested that there are 'those too gentle to live among the wolves'. I hope this is no longer true in today's organizations. I believe that the 'wolves' have had their day and need to make way for a new breed of manager: The Gentle Leader. - More
When the 818-meter Burj Dubai tower, the world's tallest building, opened for occupancy with lots of fanfare on January 4, it was proclaimed to be a crowning achievement of the emirate of Dubai, with its bold plans to establish itself as a regional trade and services hub. - More
TAP Air Portugal - a national carrier - maintains a YouTube Channel. Of all the videos they have posted on the channel, hardly any had crossed the 500 views mark in the past one year. Most are showcasing the latest products and are an extension of the marketing arm. This was the case till four days ago. - More
The national media is focusing most of its attention on the Congressional debate over healthcare. But businesses need to be on-guard as many predict an anti-business employment legislation tsunami once the current logjam breaks. - More
