Going 'Off Book' - The Movement towards Empathetic Hospitality - By Shannon Pruce - Account Director, LRA Worldwide, Inc
In acting circles, they are the two words that can strike fear in the hearts of the most seasoned performer - 'off book.' The script has ceased to be a security blanket, the actor must rely on his ability to take words from the page and create something personal and memorable. ...more

Consumer Recourse - We Cannnot Hide The Warts Anymore - By J. Ragsdale Hendrie
Remember when Restaurants, B&B's and small resorts said that they did not need to have a web site or even advertise, because their business was based upon families and friends who have visited for generations. ...more

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From Room Service to Lip Service, TripAdvisor Survey Reveals the Best and Worst of Hotels
Cleanliness, Quiet and Customer Service Top Three Issues for Travelers - 80 Percent of Travelers Concerned about Bedbugs ...more

Destination Analysis Demonstrates Strategic Planning for Sustainable Tourism
Destination planners in all locations seek to be as fashionable as possible and to attract high spending visitors. The featured article in the August 2008 Cornell Hospitality Quarterly demonstrates one mechanism that planners can use to determine where they stand among the world's destinations. ...more

Understanding the Psyche of Tomorrow's Travellers
Young Australians may never visit a bricks and mortar travel agency because it is 'not in their psyche', according to Scott Blume, Chief Executive of PATA member Zuji. ...more

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Air France launches Amadeus Ticket Changer Shopper solution for online rebooking
Air France deploys rebooking solution across 80 Web sites to provide travelers with control and visibility over ticket changes - Air France's online rebookings have increased by 35 percent since implementation ...more

Hoteliers Benefit from Industry Expertise at SynXis
Business Travel Experience Recognized with Laura Thompson's Certified Corporate Travel Executive Designation at NBTA's Annual Conference ...more

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Are Tour Operators Equipped with the Resources to Overcome the Added Cost of Distributing Through Travel Agents?
Consumers have embraced the multiplication of vendors and channels for buying travel products. Their preferences for what they put in their shopping baskets have also evolved, too. ...more

euromic announces new member in Mediterranean
euromic - THE Destination Management Partnership in Europe and the Mediterranean is pleased to welcome Unconventional Malta Ltd. as its 29th member as from yesterday. ...more

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Issue: Getting Along with Suppliers
The online travel agencies that formed Expedia had dreadful relations with hotel chains. How Expedia changed that is instructive. ...more

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Travel Community Welcomes New Federal Initiative to Better Communicate U.S. Security and Entry Policies
More Than 40 Million Annual Canadian Visits and $13.5 Billion at Stake with Implementation of Western Hemisphere Travel Initiative ...more

Starwood Caribbean Offers Travel Interruption Policy
The policy protects groups and individual travelers in the event of a hurricane and provides peace of mind for those vacationing at Starwood resorts throughout the Caribbean. ...more

Gibraltar - More than Just a Shopping Destination
Gibraltar, the British overseas territory that is located near the southernmost tip of the Iberian Peninsula, has gone through a lot of changes in the last few decades. Originally basing much of its economy on the activity of the British Military, the naval dockyard now accounts for much less of the local economy and the military image of Gibraltar has diminished. ...more

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